Be punctual: Be ready before your appointments. Inform clients if you are running late, offer them a beverage if you run late beyond five minutes.
Be respectful: “yes sir” “no sir” eye contact, firm hand shake, please, and thank you.
Be a good listener: Give confirmation that you understand. Do not interrupt, ask for clarification on things you do not understand.
Follow instructions: Wishes of the client is always more important. Demonstrate that you are able to give them exactly what they want. If you desire to do something different, share your vision without pressuring them into a style they do not want.
Just do your best: Have all your concentration on the task at hand. Focus only on making your client happy.
Be Knowledgeable: Acquire knowledge about hair care and products can recommend to your clients. They will take your recommendations because you are their trusted expert. Encourage clients to bring you questions about hair related topics.
Be Patient: Some people have social anxiety, insecurities, and confusion about their appearance. Have patience and gradually build trust and communication.
Attention to details: Focus on trimming commonly over looked like face sections; ear hair, eye brow hair, nose hair, neck hair. Ask for client’s permission beforehand, you never know what they are comfortable with.
With long standing clients, it is often easy to assume what sort of service they require because you have gone through them so many times. No, never assume that client will keep wanting the same service, always confirm what sort of service they require.
Also at times, some clients will need specific sections of their head hair to grow, while other sections will need to be cut down. You are the professional here, know your craft and keep your client informed about what you are doing.
Keep a lint roller: Pick up hair from clients’ clothes.
Stock up on Mints: Bad mouth odor should always be avoided. Try mint gums, also offer some to your clients.
Remember Names: Refer clients by their names. If you have trouble remembering, try writing down their names or associate them with their own personal goals they share with you.
Be Consistent: Maintain consistency in your service. Give all clients the same level of service and care.
Go beyond: After every cut, ask your client for any other service they desire.
Remember Life Events: Try to acquire one significant piece of information from your clients at every appointment.
Going Beyond Client Expectations Be punctual: Be ready before your appointments. Inform clients if you are running late, offer them a beverage if you run late beyond five minutes. Be respectful: “yes sir” “no sir” eye contact, firm hand shake, please, and thank you. Be a good listener: Give confirmation that you […]Read More
Customer service You are entering a field that involves having very close and intimate interaction with individuals. You are responsible for the most important grooming to a man, which is his hair. Hair is the first thing most people see and notice about a person. It is always a privilege when someone trusts you […]Read More
The Exit Tips and Rules to leaving the Shop Do on to others as you would have them do on to you. Make sure that you that give sufficient notice to employers that you are moving on to other opportunities. Keep your karma right and try not to burn any bridges. You never […]Read More
Such Crustiness! Crusty: That which is undesirable or below your standards. The shop you work at is the environment that you spend much of your daily life in, thus it is important the place is desirable and up to your standards. If you feel that the place is crusty, not working for you, […]Read More
Knowing the time to call it a day By Afternoon, the mental and physical fatigue starts to set in. The thought of grinding it out for one more client tickles your cerebral cortex. Your mind can picture five, maybe ten more cuts if you just push yourself a little more. You can feel the […]Read More
KEYS TO SUCCESS Remember your clients This is a relationship business; anyone can cut hair, but a barber builds a relationship, take time to remember the people who pay your bills and invite you to their events. Also try to remember one or two important things; “how is your dog doing?”, “is […]Read More
Systems Successful barbering businesses are built upon good systems. A system is a standard way of doing something the same way every time and getting a consistent and predictable result. In this chapter you will learn: Barbering requires you to build a brand. Your own personal brand is being built from the moment […]Read More
Insurance Liability Insurance: Any type of insurance policy that protects an individual or business from the risk that they may be sued and held legally liable for something such as malpractice, injury or negligence. Liability insurance policies cover both legal costs and any legal payouts for which the insured would be responsible if found […]Read More
How to Get Paid When choosing the barbershop you want to work in, you need to know how the Barber industry is set up. An important thing about working is that you will be earning money, the owners of the shop will obviously want to be paid off your work. You can choose to […]Read More
Barber School Putting in hundreds of hours to take the Test to get your license. Finishing state required hours is the name of the game, what you do while completing those hours is your call. Bottom line, it is very unlikely that you will find a barber school that teaches you enough to […]Read More